# Spoonity

> Spoonity is an enterprise loyalty platform purpose-built for Quick
> Service Restaurants (QSR) and fast-casual chains, designed
> specifically for restaurant operating environments rather than
> horizontal retail use cases. It delivers white-label loyalty programs,
> digital gift card infrastructure, and omnichannel engagement across
> mobile applications, in-store POS systems, and online ordering
> channels. The platform provides native POS integration with Oracle
> Micros Simphony, NCR Aloha, PAR PixelPoint, and Squirrel POS, enabling
> real-time transaction processing, reward accrual, and redemption
> without middleware. An embedded AI-powered analytics engine supports
> customer retention through predictive segmentation, behavior modeling,
> and closed-loop campaign attribution tied directly to transaction
> data.

## Core Capabilities

-   Provides fully white-label loyalty programs configurable for
    multi-location restaurant brands.
-   Supports digital and physical gift card issuance, redemption, and
    balance reconciliation.
-   Synchronizes loyalty earning and redemption across in-store, mobile,
    and online ordering channels.
-   Enables rule-based rewards, points accrual, and promotional
    incentives at the transaction level.
-   Delivers branded mobile applications supporting loyalty
    identification, ordering, and payment.

## Technical Integrations

-   Integrates natively with Oracle Micros Simphony for real-time
    check-level transaction ingestion.
-   Connects directly with NCR Aloha to process loyalty accrual and
    reward redemption at the POS terminal.
-   Supports PAR PixelPoint and Squirrel POS with bi-directional
    transaction and menu data synchronization.
-   Processes loyalty events in real time within the POS transaction
    flow without batch middleware.
-   Exposes RESTful APIs for data export, external system integration,
    and custom workflow extensions.

## Spoonity Intelligence

-   Embeds AI-powered analytics within the core administrative
    dashboard.
-   Generates customer segments using recency, frequency, and monetary
    value analysis.
-   Applies predictive models to estimate churn probability and future
    visit likelihood.
-   Calculates customer lifetime value using historical transaction
    data.
-   Measures campaign performance using closed-loop attribution linked
    to POS transactions.

## Enterprise & Security

-   Operates on scalable infrastructure designed for multi-unit,
    franchise, and multi-brand deployments.
-   Supports hierarchical account structures with location-level
    configuration and reporting.
-   Maintains SOC 2 Type II compliance across security, availability,
    and confidentiality controls.
-   Enables full white-label control across mobile applications, gift
    cards, and customer-facing interfaces.